QUALITY, ENVIRONMENTAL AND PREVENTION POLICY
DURBAN HOUSE SL PROMOTIONS AND CONSTRUCTIONSIt is a company dedicated to all types of construction, development, and renovation of homes and commercial premises, with a focus on new construction and renovation. It is registered with the Ministry of Finance and Industry, so all our work is guaranteed with the corresponding certificates.
DURBAN HOUSE SL PROMOTIONS AND CONSTRUCTIONShas decided to implement an integrated management system according to the standards JOINS EN ISO 9001, JOINS EN ISO 14001 and UNE 81900 EX, thereby seeking to enhance the participation of all its employees, raising their awareness of the importance of their activities and how they contribute to achieving the company's objectives. The quality of our products and the service provided are the foundation of our future, all of which is supported by the guidance of highly qualified and trained personnel.
DURBAN HOUSE SL PROMOTIONS AND CONSTRUCTIONS, maintains a commitment to complying with legal, regulatory, and other applicable requirements, consistently ensuring a high level of quality and sustainability. We are continually improving and innovating to offer the best service.
The purpose of this quality and environmental policy is to consolidate the company's position in the construction and development sector, providing stakeholders with greater quality and confidence, putting all our efforts into continuous improvement of our products and services, while always protecting the environment.
This policy is reviewed annually for its ongoing relevance, addressing internal and external issues relevant to its purpose and strategic direction. It is an understood, acknowledged, and communicated commitment within the organization; it is available to relevant stakeholders and is established and implemented in accordance with the following principles:
- Continuously improve internal organization, the effectiveness and efficiency of our working methods, products, and services, and set improvement goals.
- Apply systematic management of our processes, where errors and their causes are easily detected. Leverage these to learn and try to prevent them from happening again, making them more efficient, with a comprehensive approach to risk-based thinking, aimed at seizing opportunities and preventing undesirable outcomes.
- Comply with applicable legal requirements and other requirements to which the organization subscribes related to our environmental aspects based on sustainable development.
- Prevent and/or minimize harmful environmental aspects of our activities and services. Streamline and save on the consumption of raw materials and resources, and reduce costs related to waste treatment or management by achieving greater control and reduction of waste, working to prevent pollution.
- Prevent and/or minimize the occupational risk prevention aspects of our activities and services. Establish ongoing controls over personnel and the manner in which work is performed.
- Training workers on all possible risks in the workplace, how to avoid them, and the resources needed for each work area.
- Increase customer satisfaction, trust, and loyalty while avoiding customer loss at all times.
- Provide the company with the human, technical, and financial resources for the effective development of work and service.
- Establish and review environmental objectives and goals.
- Putting customer satisfaction and demands before mere economic profit by using quality as a management tool in our activities.
Malaga, May 12, 2024
Attn. Management
